Terms of service

Effective Date:01/01/2025
Last Updated:01/01/2025

Welcome to Gamevana! By accessing or using our website (www.gamevana.in) and purchasing our products, you agree to comply with the following Terms of Service. Please read them carefully before using our services.

1. General Overview

Gamevana operates this website and offers gaming products, including retro consoles, gaming accessories, and interactive toys. By visiting our site or making a purchase, you engage in our “Service” and agree to be bound by these terms, including additional policies referenced herein.

2. Eligibility & User Obligations

  • You must be at least 18 years old or have parental/guardian consent to use our website.
  • You agree to provide accurate, complete, and updated information when making purchases.
  • You may not use our products for any illegal or unauthorized purpose or violate any laws in your jurisdiction.

3. Orders & Payments

  • Order Confirmation: Once you place an order, you will receive an email confirming the details.
  • Pricing & Availability: Prices are subject to change without notice. We reserve the right to limit or cancel orders at our discretion.
  • Payment Methods: We accept UPI, Credit/Debit Cards, Net Banking, Wallets, and Cash on Delivery (COD) (where available).
  • Fraud Prevention: Any suspected fraudulent transactions may be cancelled or blocked at our discretion.

4. Shipping & Delivery

  • Delivery Time: Orders are usually delivered within 3-10 business days based on location.
  • Tracking: A tracking number will be shared via email/SMS after dispatch.
  • Delays: We are not liable for delays caused by unforeseen circumstances, such as courier issues or natural disasters.

5. Returns & Refunds

  • Return Window: You can request a return within 7 days of receiving your order.
  • Eligibility: Items must be unused, in original packaging, and in resellable condition.
  • Refunds: Approved refunds will be processed to the original payment method within 7-10 business days.
  • Non-Returnable Items: Some products (e.g., digital codes, heavily used items) may not be eligible for returns.

6. Warranty & Product Guarantee

  • Certain products may come with a manufacturer warranty (if applicable).
  • Any damaged or defective products must be reported within 48 hours of delivery.

7. Intellectual Property

All content on Gamevana, including logos, images, product descriptions, and branding, is owned by or licensed to us. Unauthorized use or reproduction of any content is strictly prohibited.
Legal Name: Veloura Luxe
GSTIN: 07AAXFV8761A1ZM

8. User Conduct

By using this website, you agree to:
✅Respect our brand and community by engaging responsibly.
🚫Not attempt hacking, data scraping, or malicious activity.
🚫Not post false reviews or misleading information.

9. Limitation of Liability

We are not responsible for any:

  • Direct or indirect damages arising from product use.
  • Loss of data, revenue, or business due to website unavailability.
  • External links directing to third-party sites.

10. Changes to Terms

We reserve the right to update or modify these terms at any time. Continued use of our website constitutes acceptance of these changes.

11. Contact Information

For any queries regarding these Terms of Service, please contact us at:

📩Email:info@gamevana.in
📞Customer Support:+91-8826157492

By using Gamevana, you acknowledge and agree to abide by these terms. Happy gaming!